Refund and Returns Policy

Returns:

If you would like to return your items for any reason you may do so within 7 days of when your order was received. To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.

Exchanges:

Our items are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. Please make sure to check the size charts listed on any of the product pages. 

Cancellations:

To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pileussociety.com.

Shipping Returns

To return your product, you should mail your product to: 3594 Corte Luisa Carlsbad CA 92009. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Satisfaction Guarantee

If you are unhappy with your item for any reason please contact us so we can correct any issues at info@pileussociety.com